Ways to pay
At Octopus Energy, we aim to make managing your energy bill simple and flexible.
We offer several payment options, so you can choose what works best for you. Below is a list of ways you can pay your energy bill.
Payment options
The hassle-free way to stay on top of your energy bill.
How it works:
The amount due is automatically deducted from your bank account or credit card each month on your due date.
Why choose Direct Debit:
Avoid late payments.
No need to log in or remember due dates.
Fully automated and secure.
Set up Direct Debit easily through your Octopus Energy account portal or by contacting our team.
Pay your bill directly from your credit card.
How it works:
The amount due is automatically deducted from your credit card saved on your Octopus Energy account.
Benefits:
Fast and secure payment.
Set it up once and let us take care of the rest.
You can add or update your credit card details anytime in the Payments section of your Octopus Energy app or web portal.
Make a one-off payment at your convenience.
Web App:
Log in to the web portal.
Navigate to the ‘Payment’ section.
Click ‘Make a one-off payment’.
Mobile App:
Open the Octopus Energy mobile app.
Tap on the ‘Bills’ tab.
Select ‘Make a one-off payment’.
Use your bank’s online platform to pay your energy bill.
How to pay:
Add Octopus Energy as a payee in your online banking.
Use the following details:
Bank Account Name
Octopus Energy NZ
Bank Account Number
30-2904-0401842-062
Use the following payment references:
Particulars: Your last name
Reference: Your Octopus Energy account number
How it works: Schedule an automatic payment through your bank to pay weekly, fortnightly, or monthly.
Why choose automatic payments:
Complete control over payment frequency and amount.
Ideal for managing budgets and cash flow.
Set up an automatic payment:
Log in to your online banking.
Create an automatic payment.
Use the following details:
Bank Account Name
Octopus Energy NZ
Bank Account Number
30-2904-0401842-062
Use the following payment references:
Particulars: Your last name
Reference: Your Octopus Energy account number
Financial support agencies offer advice to manage budgets or help with payments for energy

Money Talks is a free service that can connect you to an appropriate budgeting service near you.
0800 345 123
www.moneytalks.co.nz
help@moneytalks.co.nz

Citizens Advice Bureau help people to understand their rights and obligations, and give people the support they need to take action.
0800 367 222
www.cab.org.nz
admin@cab.org.nz

The Salvation Army can help with budgeting advice, food and clothing assistance, life skills programmes and other comfort and support.
0800 53 00 00
www.salvationarmy.org.nz

The Ministry of Social Development offers financial support, including help managing outstanding bills and bringing debt down to a more manageable level.
0800 559 009
www.msd.govt.nz

EnergyMate can support you with tips and tricks to save money on your power bill and keep warm.
www.energymate.nz

Sorted.org.nz offers New Zealanders free, impartial information & calculators to help manage money throughout life.
sorted.org.nz
Useful links
Email us
If you have any questions about your Octopus account, you can email us anytime.
Call us
You can reach us for customer service Monday to Thursday, 9 AM to 5 PM, and Friday, 9 AM to 4 PM.
Faults
If you need to report a fault — you can call us 24/7.