Schedule of fees
This is our latest schedule of fees, version 1.0
Last updated on 24th May 2022
Some of our services may require us to charge fees to your Octopus Energy account.
If you live in a rural or remote area additional fees may apply. We may on-charge any fees we receive from the distribution network or other third party in relation to services and supply at your property. These fees may be applied on completion of the service or because you have not fulfilled your own obligations.
When arranging services with us, such as connecting your power or changing your meter, you must provide us with access to complete the service. If you do not you will still have to pay the fee for the service requested.
Fees not listed will be provided on application, when arranging the service with us.
The fees detailed on this page are GST inclusive.
| Service | Fee |
|---|---|
Service Manual meter read fee | Fee $35.00 |
Service Reconnection - Smart meter (remote) | Fee $22.00 |
Service Disconnection - Smart meter (remote) | Fee $22.00 |
Service Reconnection - On site | Fee $100.00 |
Service Reconnection - After hours | Fee $200.00 |
Service Disconnection for non-payment | Fee $90.00 |
Service Permanent disconnection | Fee $180.00 |
Service Temporary safety disconnection | Fee Quoted |
Service Meter site verification | Fee $180.00 |
Service Meter accuracy test (applied ony if test passes) | Fee $260.00 |
Service Meter resealing fee | Fee $150.00 |
Service Meter relocation | Fee $230.00 |
Service Combine and centralise metering | Fee $230.00 |
Service Meter replacement | Fee $180.00 |
Service Meter tariff change | Fee $230.00 |
Service Meter tariff change (remote) | Fee $22.00 |
Service Meter capacity change (upgrade/downgrade) | Fee $230.00 |
Service Distributed Generation (import/export) metering installation | Fee $199.00 |
Service Turn down fee | Fee $80.00 |
Service Non-network fault fee | Fee $165.00 |
Service Credit management fee | Fee $30.00 |
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